Shipping policy
DAMLEY Shipping & Delivery Policy
UK Delivery
DAMLEY currently delivers to customers within the United Kingdom only. We do not currently offer international delivery.
Delivery Times
Delivery times vary depending on the furniture item, manufacturer, stock availability and delivery location. The estimated delivery timeframe for your order will be provided on the product page, during checkout, or communicated to you after your order has been confirmed.
Some furniture items may require longer delivery times due to their size, availability or manufacturing requirements.
Furniture Delivery
Large items such as sofas, beds, wardrobes, dining tables and other furniture may be delivered using a specialist furniture delivery service.
Where required, the delivery company may contact you by telephone, text message or email to arrange a suitable delivery date or delivery window.
Please ensure that the contact details supplied when placing your order are correct.
Delivery Charges
Any applicable delivery charges will be clearly displayed before you complete your purchase.
Delivery charges may vary depending on the product, size, weight and delivery location.
Access to Your Property
Before ordering large furniture, customers are responsible for checking that the item will fit through doorways, hallways, staircases, lifts and other access points at the delivery address.
Please check the product dimensions carefully before placing your order.
If delivery cannot be completed because of insufficient access or incorrect information supplied by the customer, additional delivery or collection charges may apply where permitted.
Receiving Your Order
Please inspect your furniture as soon as reasonably possible after delivery.
If an item arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible at info@damley.com and provide your order number and, where possible, photographs showing the problem.
We will work with you to resolve the issue in accordance with your statutory consumer rights.
Delivery Delays
We aim to deliver orders within the estimated timeframe provided. Occasionally, circumstances outside our reasonable control may cause delays.
If there is a significant delay affecting your order, we will contact you using the details provided with your order and explain the available options.
Nothing in this policy affects your statutory rights regarding delivery.
Missed Deliveries
Where a delivery appointment has been agreed, please ensure that someone is available to receive the order.
If a delivery cannot be completed because nobody is available at the agreed time, reasonable redelivery charges may apply where appropriate.
Contact Us
If you have questions about your delivery, please contact:
DAMLEY
Email: info@damley.com
Telephone: 0330 520 2740