Refund policy
DAMLEY Return & Refund Policy
Returns
We want you to be happy with your DAMLEY purchase.
We offer a 30-day return period. This means you may request a return within 30 days of receiving your order, subject to the conditions below.
To request a return, please contact us at info@damley.com before sending or arranging the return of any item.
Please do not return furniture to an address without receiving return instructions from us first. Due to the size and nature of furniture products, the appropriate return address or collection arrangements may vary depending on the item.
UK Right to Cancel
If you purchase from us online as a UK consumer, you generally have the legal right to cancel your order within 14 days after receiving your goods, without giving a reason.
After notifying us of your cancellation, you generally have a further 14 days to return the goods, unless we arrange collection.
These statutory rights are not affected by our additional 30-day returns policy.
Condition of Returned Items
For returns made under our additional 30-day returns policy, items should normally be unused, in their original condition and, where reasonably possible, in their original packaging.
For statutory cancellation rights, customers may inspect and handle goods as they reasonably would in a shop. We may make a deduction from a refund where handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value, where permitted by law.
Furniture Return Costs
If you change your mind, you may be responsible for the direct cost of returning the item where permitted by law and where we have informed you of this responsibility before purchase.
Because sofas, beds, dining sets and other furniture can require specialist collection, please contact us before arranging a return. We will provide the applicable return or collection instructions.
Any return or collection costs that the customer is required to pay will be communicated in accordance with applicable consumer law.
Damaged, Faulty or Incorrect Items
Please inspect your furniture as soon as reasonably possible after delivery.
If your order arrives damaged, faulty, incomplete or you receive the wrong item, contact us at info@damley.com as soon as possible. Providing photographs of the item and packaging may help us investigate and resolve the issue quickly.
Where goods are faulty, not as described or otherwise do not conform to your statutory rights, we will provide the remedy required by applicable UK consumer law. Your statutory rights are not affected by this policy.
Made-to-Order and Personalised Furniture
Certain personalised, bespoke or made-to-order products may be excluded from the statutory change-of-mind cancellation right where the legal exemption applies. Any applicable restriction will be made clear before purchase.
This does not affect your rights where an item is faulty, damaged or not as described.
Sale Items
Purchasing an item in a sale does not remove your statutory consumer rights. Sale items that are faulty, not as described or otherwise fail to meet applicable legal requirements remain covered by your statutory rights.
Refunds
Once we receive your returned item, or where applicable evidence that it has been returned, we will assess the return and notify you regarding your refund.
Where a statutory cancellation right applies, refunds will be made within the timeframe required by law. This is generally within 14 days of receiving the returned goods or evidence that they have been sent back, as applicable.
Where required, standard outbound delivery charges will also be refunded. Additional amounts paid for an enhanced or premium delivery service may not be refundable beyond the cost of standard delivery.
Approved refunds will be made to the original payment method. Your bank or card provider may require additional time to process the payment.
Exchanges
If you would like a different product, please contact us. Depending on the item, the simplest option may be to return the original item and place a new order.
Contact Us
For returns, refunds, damaged items or other questions, please contact:
DAMLEY
Email: info@damley.com
Telephone: 0330 520 2740